At Mudcrafted, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return and refund policy subject to the following terms and conditions:

  1. Eligibility for Returns
    You can return items within 30 days from the date of purchase. To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
  2. Return Process
    To initiate a return, please contact us via email at service@mudcrafted.com with your order number, details of the item(s) you wish to return, and a brief description of the reason for the return. We will respond with a return authorization and the return instructions.
  3. Refunds
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable, except in cases where we have made an error in your order.
  4. Return Shipping
    Customers are responsible for paying for return shipping costs unless the product is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
  5. Exclusions
    The following items are not eligible for returns or refunds:
    • Items purchased at a discount or during clearance sales.
    • Gift cards.
    • Personalized products or custom orders.
    • Used or damaged items that were not reported at the time of delivery.
  6. Non-Refundable Shipping Fees
    Flat shipping fees are non-refundable. If you received free shipping on an order and return the item(s), the actual cost of shipping will be deducted from your refund amount.
  7. Damaged or Defective Items
    If you receive a damaged or defective item, please contact us immediately at service@mudcrafted.com with a photo of the issue, and we will arrange for a return, exchange, or refund, depending on the circumstances.
  8. Final Sale Items
    Certain items are final sale and cannot be returned or refunded. These items will be clearly marked as “Final Sale” on the product page and during checkout.